Ivanti

The Remote Assistance feature in Ivanti lets you share control of your computer with an UIT Service Desk analyst. This will help UIT to more quickly and accurately troubleshoot and resolve problems. Please note: the Service Desk cannot access your computer or provide remote assistance without your explicit permission. To authorise an analyst to help you remotely, you will need to click OK when presented with a remote assistance dialog box.

Service Desk staff may connect to a computer remotely without asking for permission if no one is logged into that device.

Asset management is a combination of inventory control and maintenance. The inventory contains detailed information about all of the hardware components and software applications installed on your computer. It can be used to determine how much and what kind of memory is in your computer, what operating system you have, and the versions of the software that you use. The inventory tool will run no more than once per day.

All of this information assists UIT when troubleshooting a problem with your computer. Inventory information will also help departments evaluate their current technology assets when it is time to buy new computers. The inventory tool cannot access any of your personal files.

Patch Management helps to safeguard MSU owned computers and MSU data from cyber criminals looking to exploit applications that are out of date. Patch Management keeps operating system software and applications up to date and also can help protect the user of the computer from identity theft.