Privacy Notice

Technology Recovery Group UK Ltd (TRG UK)

Website: trgsolutions.uk

Last updated: 31 December 2025

Technology Recovery Group UK Ltd (TRG UK, we, us, our) is committed to protecting your personal data. This Privacy Notice explains how we collect, use, share and protect personal data when you visit trgsolutions.uk, contact us, or interact with us in a business context.

This Notice is intended to meet the requirements of the EU General Data Protection Regulation (Regulation (EU) 2016/679) (EU GDPR) and applicable ePrivacy rules relating to cookies and similar technologies. It is also suitable for UK GDPR compliance.

1. Who we are (Controller)

Controller: Technology Recovery Group UK Ltd

Company number: 06975522

Registered office: 10 Brook Office Park, Emersons Green, Bristol, England, BS16 7FL

This Notice applies to personal data processed via trgsolutions.uk and related online services that link to this Notice.

Data Protection Officer (DPO)

DPO: Jason Middaugh

Email: [email protected]

2. When this Notice applies

This Notice applies if you:

• Visit or use trgsolutions.uk
• Contact us via web forms, email, phone, post or meetings
• Subscribe to marketing, download content, or register for events or webinars
• Engage with us as a prospect, customer, supplier or business partner
• Apply for a role with us (where applicable)

When we act as a processor

In some service scenarios we process personal data on behalf of a customer under contract. In those cases, the customer is typically the controller and their privacy information will apply to that processing. Where appropriate, rights requests should be directed to the customer.

3. Personal data we collect

A. Data you provide to us

• Identity and contact data: name, job title, employer, business email address, business telephone number, postal address
• Enquiry and communications data: information you submit via forms, email, phone calls or meetings
• Marketing preferences: your consent status and opt-out choices
• Event and webinar data: registration details and attendance, and any information you choose to provide
• Recruitment data (where applicable): CV, work history, interview notes, references (where provided), and right to work information (where required)

B. Data we collect automatically on trgsolutions.uk

• Technical data: IP address, device type, browser type, operating system, language settings
• Usage data: pages viewed, links clicked, time spent, referral source, approximate location (derived from IP), and similar analytics
• Security and diagnostic data: server logs and error logs used to keep the site reliable and secure
• Cookie and tracking data: cookie identifiers and similar technologies, as described in section 6

C. Data we receive from others

• Your employer or colleagues (in a B2B context)
• Partners and event organisers where lawful (for example where you attend a trade show and your details are shared with sponsors)
• Public sources (for example company websites and professional platforms), where permitted
• Service providers that support our business operations (for example marketing or CRM platforms)

Special category data

We do not intentionally collect special category data (for example health data). If you choose to provide it (for example accessibility requirements for an event), we will only use it for that purpose and apply appropriate safeguards.

4. How we use your personal data and our lawful bases (EU GDPR)

We process personal data only where we have a lawful basis under EU GDPR.

A. To operate and secure trgsolutions.uk

Purpose: Provide website content and features, maintain availability, prevent fraud and abuse, troubleshoot issues, and secure our systems.

Lawful basis: Legitimate interests (operating, maintaining and protecting our website and services).

B. To respond to enquiries and manage communications

Purpose: Respond to your messages, provide requested information, arrange meetings or demonstrations, and manage business communications.

Lawful basis: Legitimate interests (running our business and responding to requests) and, where relevant, taking steps at your request prior to entering into a contract.

C. To provide products and services (B2B)

Purpose: Onboarding, account management, service delivery, help desk support, repairs, logistics coordination and service reporting.

Lawful basis: Performance of a contract and legitimate interests (effective delivery and service improvement).

D. To improve the website and understand its usage (analytics)

Purpose: Measure and understand how trgsolutions.uk is used, improve performance, content and user experience.

Lawful basis: Consent where required for non-essential cookies and similar technologies, and legitimate interests where permitted and appropriately configured.

E. Marketing and events (B2B)

Purpose: Send relevant updates, insights and invitations, manage registrations and attendance, and measure engagement where enabled.

Lawful basis: Legitimate interests (B2B marketing) and consent where required under ePrivacy rules for tracking technologies. You can opt out at any time.

F. Compliance and legal claims

Purpose: Comply with legal obligations, respond to lawful requests, protect our rights, enforce agreements, manage disputes, and maintain records.

Lawful basis: Legal obligation and legitimate interests.

5. Who we share personal data with

We share personal data only where necessary and appropriate, including with:

• Service providers (processors) that support our operations, such as website hosting, security, analytics, email and marketing platforms, customer relationship management systems, and professional advisers
• Partners or subcontractors where required to fulfil a request or deliver contracted services
• Delivery, logistics and repair partners where required to provide services
• Authorities, regulators, courts or law enforcement where required by law or to protect rights and safety
• Group companies where necessary for administration and service delivery, with appropriate safeguards

We do not sell your personal data.

6. Cookies and similar technologies (Cookiebot)

6.1 What cookies are

Cookies are small text files stored on your device when you visit a website. Similar technologies (for example pixels, tags and local storage) may also store or access information on your device. Under ePrivacy rules, non-essential cookies generally require your consent before being set.

6.2 How we manage cookies on trgsolutions.uk

We use Cookiebot (a consent management platform) to display a cookie consent banner, allow you to accept, reject or customise cookies by category, and record and manage your consent choices.

6.3 Cookie categories

Cookiebot categorises cookies into the following categories:

• Necessary: required for basic website functionality and security and cannot be switched off in our systems
• Preferences: used to remember your settings and preferences (where used)
• Statistics: used to help us understand how visitors use the website (analytics)
• Marketing: used to track visitors across websites or measure marketing activity (where used)
• Unclassified: cookies that are detected but not yet categorised

Except for Necessary cookies, cookies are set only if and to the extent you provide consent, depending on how our Cookiebot configuration is set for trgsolutions.uk.

6.4 Manage cookies (open the Cookiebot pop-up)

You can change or withdraw your cookie consent at any time using the links below. These links open the Cookiebot pop-up.

Change cookie settings  |  Withdraw cookie consent

You can also manage cookies through your browser settings (block or delete cookies). If you delete cookies in your browser, your consent choice may be removed and the consent banner may be shown again.

7. International transfers

Your personal data may be processed outside the European Economic Area (EEA) if we or our service providers operate internationally. Where we transfer personal data internationally, we use appropriate safeguards, such as an adequacy decision (where applicable), or EU Standard Contractual Clauses (SCCs), and where necessary supplementary measures.

You can request more information about international transfer safeguards by contacting the DPO.

8. Data retention

We keep personal data only as long as necessary for the purposes described in this Notice, including legal, audit and dispute requirements. Retention depends on the context, for example:

• Enquiries and business communications: retained as needed to manage the relationship and maintain appropriate records
• Marketing: retained until you opt out or data is no longer needed
• Contract and service records: retained for the contract term and any required retention period after that
• Security logs: retained for limited periods unless required for investigation

9. Security

We use appropriate technical and organisational measures designed to protect personal data, including access controls and security monitoring. No system can be guaranteed to be completely secure.

10. Your rights (EEA)

Subject to conditions and exceptions under EU GDPR, you may have the right to:

• Access: request a copy of your personal data
• Rectification: correct inaccurate or incomplete personal data
• Erasure: request deletion of your personal data in certain circumstances
• Restriction: request restriction of processing in certain circumstances
• Objection: object to processing based on legitimate interests, including direct marketing
• Data portability: receive personal data you have provided to us in a structured, commonly used, machine-readable format, in certain circumstances
• Withdraw consent: where processing is based on consent, you can withdraw it at any time

To exercise your rights, contact the DPO at [email protected].

11. Complaints

If you are in the EEA, you have the right to lodge a complaint with your local data protection supervisory authority. We encourage you to contact our DPO first so we can try to resolve any concerns promptly.

12. Children

Our website and services are intended for business use and are not directed to children. We do not knowingly collect personal data from children.

13. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy notices of any third-party websites you visit.

14. Changes to this Notice

We may update this Privacy Notice from time to time. We will update the Last updated date at the top of this page when changes are published.

15. Contact

Data Protection Officer: Jason Middaugh

Email: [email protected]